Frequently Asked Questions

Yes. Every unit comes with 2 free helmets. This is also shown on each scooter card.

The daily price multiplied by the number of rental days. Days are counted from the difference between the end date and start date, with a minimum rental of 2 days. The estimated cost appears in the booking form before you confirm.

Please prepare an ID card or passport and a valid driving licence. For the full requirements, including for foreign visitors, please confirm with our admin on WhatsApp.

Under Indonesian law, the rental is paid in Indonesian Rupiah (IDR). Other currencies selectable on the website are for price reference only.

To secure your schedule, pay a down payment (DP) of at least 40%. The balance is paid at vehicle handover. The DP can be paid via QRIS or an active bank account in the name of Lalu Arya Fatra Wijaya.

No, unless we give you written permission. The scooter must also not be used for racing, extreme off-roading, unlawful activities, or be re-rented to anyone else.

We are located near the airport in Central Lombok Regency. Delivery and pickup are available by zone: the airport area is free, while other areas carry a fee depending on the zone (see the Rental Policy on each scooter page). Contact our admin on WhatsApp to arrange the location.

Available means the scooter is ready to book. Rented means another customer is currently using it. Maintenance means it is being serviced and cannot be rented yet. Only Available scooters appear in the booking form.

The passenger capacity of each scooter is shown on its card. Please follow it for your own safety.

Yes, as long as the scooter has not been booked by someone else. Contact our admin on WhatsApp before your rental ends so the extension can be arranged.

Cancellation 3 days (H-3) before the rental date: 50% of the DP is refunded. Cancellation less than 24 hours before: the DP is forfeited. Rescheduling is allowed once at no extra charge, confirmed at least 1 day (H-1) in advance. Contact our admin on WhatsApp and mention your booking code (for example RJW-20261005-0001).

Contact our admin on WhatsApp right away and describe the situation. Liability for any damage will be explained by the admin when your booking is confirmed.